Being Treated Special is not limited to Daughters

When I bought my house five years ago Citizens did my loan and I thought I would never touch it again because everything was really favorable at that time. However, I called my Dad this summer to discuss the research I had done and to double check the math on doing a refinance or not.

It turns out I now have a slightly higher payment but I shaved ten years off my loan. I don’t receive any special deals because as a family member of the bank president I must be treated like any other customer. But hey, that’s just fine because apparently the home loan department treats all the customers really well. I received great, timely service and was kept informed throughout the entire process.

I think many people agree you don’t have to be a daughter of the bank president to be treated special at Citizens State Bank. I am pretty sure all the customers are valued as important members of the Citizens family.

- Laura Forst